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4 applicants
posted over 3 years ago

Job Description

The Wireless Manager is responsible for supervising a team of Sales Associateswhich includes setting and maintaining schedules, monitoring and coaching performance, recruiting and training proactively, recommending disciplinary action as required, managing inventory and assets, and professionally interacting with carrier partners and our client’s management and staff. The Wireless Manager will also be responsible for meeting individual sales goals for this single carrier store.  



Specific Responsibilities

  • Supervise a team of sales associates.
  • Approach customers to sell wireless services and accessories.
  • Set and maintain work schedules to meet budgeted hours.
  • Monitor and coach performance; recommend disciplinary action as required.
  • Proactively recruit and train new employees
  • Manage inventory and assets
  • Professionally and enthusiastically introduce wireless carriers’ services and products to store customers.
  • Effectively evaluate customers’ potential needs for wireless services and products and make appropriate recommendations.
  • Demonstrate a strong understanding and enthusiasm of wireless carriers’ products and services while promoting and selling wireless products and services to customers.
  • Maintain a high level of understanding of carriers’ products and pricing models, as well as the carrier’s competitive advantages.
  • Assure proper appearance and functionality of POP displays and electronic equipment
  • Consistently meet and exceed sales goals within the guidelines established
  • Report daily on the number of customer contacts, closes sales and other metrics as required
  • Adhere to dress codes and have a professional appearance at all time
  • Report store issues, challenges or successes in a timely manner
  • Participate in required training, conference calls or other related events as instructed
  • Strive to deliver a superior experience to the customer every day
  • Maintain an upbeat, can-do attitude
  • Develop positive relationships with store personnel and management

Additional Responsibilities

  • Adheres to company policies and procedures
  • Acts as a role model within and outside the company
  • Performs duties as workload necessitates
  • Maintains a positive and respectful attitude
  • Consistently reports to work on time prepared to perform duties of position
  • Any other duties that may be assigned 


  • Must have a high school diploma or equivalent.
  • Must have experience in the wireless industry OR at least 2 years of sales experience.
  • Must be willing to greet approaching and customers in an effort to boost sales.
  • Must be willing to participate in continuous learning and training in an industry that is constantly changing.
  • Must be willing to work “retail hours.” Ability and willingness to work nights and weekends is a must.

Essential Functions: The physical demands described here are representative if those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to stand for long periods of time.
  • Must be able to lift and/or move up to 15 pounds
  • Is occasionally required to reach with hands and arms

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